If your order hasn’t arrived yet, please check the tracking provided.

If it’s past the expected timeframe, feel free to contact us at support@pagesnug.com, and we’ll be happy to assist!

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your parcel.

You can use the tracking number to monitor your order's journey via the courier's website or on the "Track Order" section on our website

If you haven't received a tracking number or if you need further assistance with tracking, feel free to reach out to us at support@pagesnug.com, and we'll be happy to help!

How do I start a return?

If you’re not completely satisfied with your purchase, we’re here to help! To start a return, please follow these steps:

Contact Us: Email us at support@pagesnug.com within 14 days of receiving your order. Be sure to include your order number and the reason for the return.

Return Instructions: Once we’ve received your request, we’ll provide you with return instructions and a return address.

Ship Your Item: Pack the item securely and send it back to us. Please note that the return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.

Refund/Exchange: After we’ve received and inspected the item, we’ll process your refund or exchange as quickly as possible.

Please keep in mind that items must be returned in their original condition (unused and with tags, if applicable) to be eligible for a refund or exchange.

If you have any questions, feel free to reach out, and we’ll be happy to assist!

We aim to process and ship orders as quickly as possible, but if you need to cancel your order, please contact us as soon as possible at support@pagesnug.com.

If your order hasn’t been shipped yet, we’ll do our best to cancel it for you.

Once an order has been shipped, we’re unable to cancel it, but you can still return it following our return policy.

If you have any concerns, feel free to reach out, and we’ll assist you!

Please email us at support@pagesnug.com. We aim to respond within 24 hours.

We’re here to help and will get back to you as soon as we can!